All programs broadcast on our station are regulated by the Commercial Radio Codes of Practice.
The Codes deal with, taste and decency, accuracy and fairness in news and current affairs, advertising, Australian music, broadcasts of emergency information and a formal complaints handling process.
If you reasonably believe that a program has breached the Codes you are able to make an official complaint.
The official complaint cannot be anonymous, must be in writing and must provide enough information to enable us to investigate the complaint and provide a response.
The reference to ‘in writing’ means a letter or fax, also acceptable is the use of our web complaints form which can be downloaded from this page.
Once we’ve received your official complaint in writing we will respond to you within thirty days of receipt using the address provided.
On receipt of our response, if you are not satisfied you may then refer the matter to the Australian Communications and Media Authority (ACMA).
Making a complaint
Completed forms can be posted to:
The General Manager
Newcastle FM Pty Ltd
HUNTER REGION MAIL CENTRE NSW 2310
or you can email the completed form to firstname.lastname@example.org
For a copy of the Codes, visit www.commercialradio.com.au.